Returns Policy

At GEN X, we want you to be completely satisfied with your purchase. If you’re not perfectly happy with your sneakers, we’re here to help.

Returns & Exchanges

You have 14 days from the date of delivery to return or exchange your items. To be eligible for a return, the item must be:

• Unworn and unused: In the same condition that you received it.
• Original Packaging: Including the original shoe box and any tags attached.
• Proof of Purchase: Please provide your order number or receipt.

How to Initiate a Return

To start your return process, please contact us via WhatsApp or email at [Insert Your Email/Phone] with your order number and the reason for the return. Our team will guide you through the next steps.

Non-Returnable Items

For hygiene and quality reasons, items that show signs of wear, damage, or are returned without the original packaging cannot be accepted.

Refunds

Once we receive and inspect your item, we will notify you of the status of your refund. Approved refunds will be processed back to your original payment method within [e.g., 5-7] business days.

Shipping Costs

• Exchanges: If you received the wrong size or a defective item, we will cover the return shipping costs.
• Returns: For change of mind returns, the customer is responsible for the return shipping fees.